Shipping Overview
We’re committed to getting your order to you safely and efficiently. Once you place an order, it moves through two key stages: order processing (where we prepare and dispatch your package) and transit (where your carrier delivers it to your door). Delivery timelines vary depending on your location and the shipping method selected—domestic orders typically arrive faster than international ones.
Order Processing Time
Your order is typically processed within 3 to 7 business days after it’s placed. This includes order verification, quality checks, packaging, and handover to our carrier. Please note that processing begins only after payment is confirmed and does not include weekends or public holidays.
Domestic Delivery Estimates
For customers located in supported domestic regions, delivery usually takes 5–10 business days following dispatch. Exact timing depends on your specific location, carrier service level, and any unforeseen operational factors such as weather or regional logistics constraints.
International Shipping
We ship internationally to select countries and territories. After your order is processed, international transit typically takes 14–30 business days. These estimates are approximate and may vary due to customs clearance, local import procedures, carrier network capacity, and destination-specific infrastructure.
Shipping Costs
Shipping fees are calculated dynamically based on your order’s total weight, dimensions, destination country or region, and the number of items. Final costs are displayed clearly in your shopping cart before checkout—and again on the review page—so there are no surprises at payment.
VAT & Customs Fees
VAT is included in the final price for all orders shipped to regions where we’re registered for tax collection. For international destinations outside those jurisdictions, applicable import duties, taxes, or customs fees may be assessed upon arrival. These charges are determined by your local authorities and are the responsibility of the recipient.
Package Tracking
Yes—we provide full tracking for every order. As soon as your package ships, a unique tracking number is made available in your order confirmation email and on your account’s order history page. You can use this number to monitor real-time progress with the assigned carrier.
Delivery Issues & Delays
While we strive for consistent delivery performance, occasional delays can occur due to factors beyond our control—including severe weather, customs inspections, carrier service interruptions, or national holidays in either the origin or destination country. We proactively monitor shipments and will notify you if a significant delay is identified.
Lost or Missing Packages
If your package hasn’t arrived within 45 days of dispatch (or 60 days for remote international locations), please reach out so we can investigate. We’ll work with the carrier to trace the shipment and, if confirmed lost, issue a replacement or refund per our resolution policy. Note that investigations may take up to 10 business days to conclude.
Contact Information
For questions about your order status, delivery timeline, or shipping details, please get in touch through our online contact form at https://www.eternallightsoul.com. Our support team responds promptly during standard business hours and is ready to assist with any shipping-related inquiry through online联系方式.