eternallightsoul

Privacy Policy

Information We Collect

We collect personal information to provide, improve, and secure our services. The types of information we may collect include:

  • Contact information — such as name and phone number, when you reach out or create an account.
  • Order information — including product selections, order history, and preferences related to your purchases.
  • Shipping information — such as delivery address and contact details necessary to fulfill your orders.
  • Payment information — processed securely through trusted payment gateways; we do not store full credit card numbers.
  • Device information — including IP address, browser type, operating system, and device identifiers, used for security and compatibility.
  • Usage information — such as pages visited, time spent on site, and interactions with features, to help us understand how our site is used.

How We Use Your Information

We use the information collected to deliver and enhance your experience with our store. Specifically, we may use your data to:

  • Process and fulfill orders, including shipping and customer support.
  • Personalize content and product recommendations based on your browsing and purchase behavior.
  • Improve site functionality, performance, and security.
  • Communicate updates, promotions, and service-related messages — always with your consent where required.
  • Conduct internal analytics and research to better understand user needs and trends.
  • Support marketing efforts, such as targeted ads, in ways that respect your privacy choices.

Sharing with Third Parties

We may share limited personal information with trusted partners who help us operate our business. This includes:

  • Service providers — such as logistics companies for order fulfillment, payment processors for transaction handling, and IT vendors for platform maintenance.
  • Advertising and marketing partners — only for permitted purposes like audience measurement or ad delivery, using anonymized or aggregated data where appropriate.

We require these partners to protect your information and use it solely for the purposes we specify. We do not sell your personal data.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to support essential functions, analyze site usage, and deliver relevant content and ads. These tools help us:

  • Maintain your session and shopping cart while navigating the site.
  • Understand how visitors interact with our pages to improve usability.
  • Enable features like personalized recommendations and retargeting campaigns (with your consent).

You can manage cookie preferences through your browser settings or our cookie banner. Disabling certain cookies may affect site functionality.

International Data Transfers

Because our operations span multiple countries, your personal information may be transferred outside your home country — including to regions with different data protection standards. When this occurs, we implement appropriate safeguards, such as contractual clauses or other mechanisms recognized under applicable law, to help ensure your data remains protected.

Your Rights Under GDPR

If you are located in the European Economic Area, you have certain rights regarding your personal data, including the right to:

  • Access the personal information we hold about you.
  • Request correction or deletion of inaccurate or unnecessary data.
  • Restrict how we process your information in specific circumstances.
  • Receive a copy of your data in a portable format.
  • Object to processing based on legitimate interests or direct marketing.
  • Withdraw consent at any time, without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us using the information below.

CCPA Rights

If you are a California resident, you have additional privacy rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information has been collected and shared, the right to request deletion, and the right to opt out of the sale or sharing of your personal information. While we do not sell your data, we may share certain information with service providers and advertising partners for operational and marketing purposes — and you may opt out of such sharing via our Do Not Sell or Share My Personal Information preference center.

Children’s Privacy

Our services are not intended for children under the age of 13 (or under 16 in some jurisdictions). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will take steps to delete it promptly. Parents or guardians who believe their child has provided us with personal information may contact us to request removal.

Contact Information

If you have questions or concerns about this Privacy Policy or how we handle your personal information, you can reach us through the following online联系方式:

We aim to respond to all privacy-related inquiries within a reasonable timeframe.